Contact

What to Include

For support requests, include your account email, task ID if available, the approximate time of the issue, and a short description of what happened. Do not send passwords or payment card details by email.

Common Requests

• Product support and failed processing jobs.
• Billing, credits, and plan questions.
• Privacy requests, including access or deletion requests.
• Copyright or rights concerns related to uploaded or processed content.
• Reporting content that may violate our Acceptable Use Policy or Terms of Service.
• Partnership, business, and product feedback.

About UnmarkAI

UnmarkAI is built as a focused video cleanup tool for creators, teams, and agencies that need to prepare cleaner video assets they own, license, or have permission to edit. The product combines upload, AI cleanup, task preview, credits, and download into a single workflow so teams do not need to move simple cleanup requests across several editing tools.

Responsible Product Principles

• We design the workflow for authorized editing, not rights evasion.
• We ask users not to upload NSFW, infringing, illegal, or abusive content.
• We keep support paths open for privacy, copyright, billing, and safety questions.
• We explain credits, processing states, retention, and acceptable use in plain language.

Helpful Links

Review our Terms of Service and Privacy Policy for more information about service use and data practices.