Refund Policy

This Refund Policy applies to points, subscriptions, plans, and other paid access for UnmarkAI. It is designed to be clear about when cash refunds are available and when points may be returned to your account.

1. Unused Points

We offer refunds for unused points within 7 days of purchase. To request a refund, contact us at [email protected] and include the email address on your account, order details, and purchase date.

This voluntary policy does not limit mandatory consumer rights. If applicable law or the payment provider grants a longer withdrawal or refund period, the higher level of protection applies.

2. Used Points and Started Tasks

Once points are used to start an AI processing task, the service is considered delivered for those points. Used points are not refundable as cash because AI processing may incur GPU, API, storage, and infrastructure costs as soon as a task starts.

3. Failed Tasks

If a task fails due to a system error and no result is generated, the used points for that failed task may be returned to your account. In most cases, failed processing jobs are handled by point return rather than a cash refund.

4. AI Result Quality

AI results can vary depending on video quality, compression, motion, occlusion, watermark placement, subtitle complexity, scene detail, and other source-file conditions. If a task completes but the result is not what you expected, used points are generally not eligible for a cash refund.

If the output appears clearly abnormal or affected by a technical issue, contact us and we may review the case, suggest a processing adjustment, help with manual troubleshooting, or provide a reasonable point compensation where appropriate.

5. Subscriptions

You may cancel future subscription renewals at any time. Cancellation stops future billing but does not automatically refund already used points, completed AI processing tasks, or a billing period that has already begun unless required by applicable law or separately agreed in writing.

6. Duplicate Charges and Billing Errors

If you believe you were charged twice, charged incorrectly, or did not receive purchased points, contact us as soon as possible at [email protected]. We will review billing issues and correct confirmed errors.

7. Contact

For refund or billing questions, email [email protected]. Please include your account email, order ID if available, purchase date, and a short description of the issue.