Contact
Contact UnmarkAI for support, privacy requests, account questions, content reports, and product feedback.
Last updated: July 12, 2026
Business Entity
Hangzhou Qiantang District Xiayu Technology Service Studio(Individual Business)
Country: China
Business Address: Room 112, Building 18, Qiantang Xiaoya, Jiangdong Village, Hezhuang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China 311323
Email: [email protected]
What to Include
For support requests, include your account email, task ID if available, the approximate time of the issue, and a short description of what happened. Do not send passwords or payment card details by email.
Common Requests
- Product support and failed processing jobs.
- Billing, points, and plan questions.
- Privacy requests, including access or deletion requests.
- Copyright or rights concerns related to uploaded or processed content.
- Reporting content that may violate our Acceptable Use Policy or Terms of Service.
- Partnership, business, and product feedback.
Copyright and Rights Complaints
Rights holders may report suspected infringement by emailing [email protected]. Include your name and organization, contact information, identification of the protected work, the relevant UnmarkAI URL or task ID, evidence of ownership or authority to act, and a good-faith explanation of the concern.
We may preserve relevant records, disable access to disputed content, suspend the associated account, request additional proof, and report unlawful activity where required. Users who repeatedly violate intellectual property rights may have their accounts terminated.
About UnmarkAI
UnmarkAI is built as a focused video cleanup tool for creators, teams, and agencies that need to prepare cleaner video assets they own, license, or have permission to edit. The product combines upload, AI cleanup, task preview, points, and download into a single workflow so teams do not need to move simple cleanup requests across several editing tools.
Responsible Product Principles
- We design the workflow for authorized editing, not rights evasion.
- We ask users not to upload NSFW, infringing, illegal, or abusive content.
- We keep support paths open for privacy, copyright, billing, and safety questions.
- We explain points, processing states, retention, and acceptable use in plain language.
Helpful Links
Review our Terms of Service and Privacy Policy for more information about service use and data practices.